faq

You can start your membership immediately. Horizon Fitness provides a 15-day allowance for delaying your membership start date.

A membership upgrade refers to switching from one membership category or level to a higher one by paying the price difference. Your membership must be valid for at least one month before upgrading.

When offers become available, they are announced through our social media channels or can be found on our website at https://jasmineher.adventzeventz.com/

Cancellation of a Horizon Fitness membership is subject to the Terms & Conditions.

Membership refunds are subject to the Terms & Conditions and are not applicable. However, you can transfer the membership to a new member.

You can request a membership freeze through your mobile application or by visiting the club. The freeze option is available based on your membership plan and the number of days you wish to pause your membership.

Yes, the fee depends on your membership plan and the duration for which you wish to pause your membership.

Jasmine offers a wide range of Group Exercise Classes. To access most of our classes, choose the "Gold or Platinum" plan. If you select a plan without GX classes, you will need to upgrade to include GX classes.

Jasmine offers two payment options: upfront payment or recurring monthly payments. You can make payments online or at the Fitness Center using your credit card or debit card.

Jasmine offers a minimum membership commitment period of 1 to 12 months.

You can find the terms and conditions at the time of joining the Fitness Center or online. They are also emailed to the address registered in your profile.

Yes, membership transfer is possible. Please review the Terms and Conditions for details.

To access the Fitness Center, you will need to download the Jasmine for her Members Application, register your username and email ID, and use the application to generate a QR code for access.

To regain access to the Members Application and the Fitness Center, you will need to renew your membership.

The minimum contract commitment for recurring payments is 12 months.

If you are on a 12-month fixed commitment, you can cancel by submitting a request at least 30 days prior to your payment due date.

If you have not completed your minimum commitment, you will be required to pay both your monthly dues and a cancellation fee. If you have fulfilled your commitment, only your monthly dues will apply.

You can request updates by emailing info@jasmineforher.com and attaching a copy of your ID along with your request to update your email and mobile number

You can find the terms and conditions by visiting the "Terms & Conditions" link on our website.

Operating hours vary between different fitness centers. Please check the operating hours for your specific location under "Find a Club."

Yes, you can refer a friend through your member's application, and a guest pass will be issued for your friend, provided they adhere to Horizon's terms and conditions.

Yes, you can refer a friend through your member's application, and a guest pass will be issued for your friend, provided they adhere to Horizon's terms and conditions.

Jasmine  is an adult facility, and children are not allowed. If you wish for your child to train, please refer to question 1 for details on our minimum age.

Jasmine for her provides towels to the member. 

Jasmine provides lockers equipped with an electronic locking system. Each member must use their personal PIN code to lock the locker. If a member forgets their PIN code, Jasmine will apply special procedures to unlock it. Members are fully responsible for their personal belongings at all times. For more information, check the Terms & Conditions.

Yes, we have suitable changing rooms, showers, and bathrooms.

Yes, we have a prayer room at all our Fitness Centers.

You are not allowed to bring anyone to train you; only Jasmine  trainers are permitted.

Personal training sessions are sold at fixed rates. You can check the rates and available trainers through the member application.

Yes, you must be a member with a valid gym membership for a minimum of one month.

Yes, you must purchase a plan with access to the swimming pool to join swimming training sessions.

Personal training sessions have a start and end date and must be completed before the expiry date to achieve your fitness goals.

Yes, you can cancel a booked session up to 12 hours prior to the scheduled session through the Members Application.

If you do not cancel your session in time, it will be forfeited and lost.

As a member, you can find all scheduled classes on your member application and through the website link https://jasmineher.adventzeventz.com/

You can book a class through your membership application. Choose the location and scheduled classes you prefer and make your booking. Additionally, you can cancel a class up to 3 hours prior to the class start time.